Purpose and general
The Website is owned by Marcadiferencia S.L., with VAT number ESB64193055, whose registered office is at c /Sicilia 268 08013, Barcelona. (Hereinafter “ROLL’EAT”).
ROLL’EAT provides information about products, and offers the possibility to buy it through the Website. Those who intend to purchase products must complete the registration form prior to the purchase process and follow the steps that ROLL’EAT will indicate through the Website.
Any User who registers to the Website must be at least eighteen (18) years old.
The photographs, graphic or iconographic material and videos related to the products of ROLL’EAT, as well as trade names, brands or distinctive signs of any kind contained in the Website, are intended to provide information, however, the User has to take into account that they have an indicative purpose and, consequently, are not exhaustive.
ROLL’EAT reserves the right to decide, at any moment, the products offered to the Users through the Website. Thus, ROLL’EAT may at any time add new products to those included in the Website, it being understood, unless otherwise stated, that such new products will be governed by the provisions of the Conditions that are in force in that moment.
Also, ROLL’EAT reserves the right to stop facilitating access, at any time and without prior notice, to any of the products offered on the Website.
In the event that, due to circumstances of force majeure, a product is not available after the purchase has been made, ROLL’EAT will inform the User by email of the total cancellation or, if applicable, partial of the order. The partial cancellation of the order does not entitle the cancellation of the entire order, without prejudice to the exercise of the right of withdrawal that corresponds to the User in accordance with the provisions of these Conditions.
To proceed with the purchase of the product, the User, who must be more than eighteen (18) years old, needs to select the product he wants to buy and add it to the Cart. Once the selection of products to be purchased has been completed, the User must click on the “Finalize purchase” icon. The products selected for purchase will then be indicated and the User must select between the options available for sending the products to the delivery address and the payment method. Finally, the user must click “Place order”.
The data provided to ROLL’EAT through the corresponding form are identifiable and enabling elements to access and make purchases and are personal and non-transferable.
Method of payment
The payment methods accepted by ROLL’EAT are:
The Customer will be taken to the PayPal website using their secure payment platform. Once the payment process has been completed, it will be returned to ROLL’EAT.
Once in PayPal Website you can make the payment with Paypal account or with credit card, in no case is accepted payment against refund.
Paypal can retain an amount as a guarantee or insurance when trying to make a purchase with the card in the PayPal platform (usually a few cents or up to 1 €). This amount will be refunded by PayPal in about a month. The collection of this amount does not guarantee that the purchase is made.
2. Bank Transfer:
You will receive an e-mail with the bank details of Marcadiferencia S.L. in order to make the payment of the order. When ROLL’EAT receives the wire transfer confirmation and payment has been completed, the product will be sent, and User will be notified via email to the customer as the “order has been completed”.
– Domestic and Peninsular Shipments: from 3.5 €.
– Shipping to Balearic Islands: from 6 €.
– Shipments to the Canary Islands: from 12 €.
– Shipments to Ceuta and Melilla: from 15 €.
– International Shipping: from 4 €.
The Canary Islands, Ceuta and Melilla are not part of the customs territory of the EU, so shipments may be subject to customs duties. In most cases, fees are charged at the time of delivery of the package, although it is possible that the Customer receives a notice in the mail requesting that he personally needs to go and pay those fees in order to receive the package. The amount of the fees may vary depending on the weight / amount of the package. In the case of shipments to the Canary Islands, ROLL’EAT includes in the cost of the shipment the export DUA, upon delivery of the product, the Customer / consignee must pay the Import DUA and the IGIC.
Shipments are made worldwide.
Free shipping costs
For purchases over 25 € in the following countries: Spain (Peninsula)
For purchases over 50 € in the following countries: Andorra, Gibraltar, France, Italy, Germany, Belgium, Bulgaria, Croatia, Czech Republic, Estonia, Greece, Latvia, Lithuania, Romania, Slovakia, Slovenia, Spain, United Kingdom – Guernsey, United Kingdom – Jersey, San Marino
For purchases over 100 € in the following countries: Switzerland, Norway, Liechtenstein
For purchases over 150 € in the following countries: USA: Canada, Puerto Rico
For purchases over 200 € in the countries of the rest of the world, NOT above specified.
Shipments to Spain (peninsula) take approximately 1 to 2 working days after confirmation of payment by the Customer. (In the case of a Friday outside office hours and weekends, order would arrive the next second working day). In international shipments the delivery time can be from 4 to 15 working days, depending on the destination and the transport company selected. We are not responsible for the possible delays of delivery caused by the forwarder.
Other characteristics of the purchase
1. Shipments are made by courier service.
2. The shipping costs include in all cases the Value Added Tax (VAT), but no other tax, rate, tariff or surcharge.
3. Delivery is understood as the delivery of the items at the address specified by the Customer during the ordering process, being limited as delivery areas those listed above.
4. ROLL’EAT delivers the orders to the forwarder within a maximum of 1 Labor Day. We are not responsible for the possible delays of delivery caused by the courier service.
The prices include in all cases the Value Added Tax (VAT), but no other tax, rate, tariff or surcharge.
The products will be sold at the price indicated, being in force the one that is indicated at the moment of the confirmation of the order by the customer.
ROLL’EAT reserves the right to modify prices, articles, offers and other commercial conditions without prior notice.
Failure by ROLL’EAT to comply with the User’s strict compliance with any of the obligations assumed by the User under a contract or these Terms or the lack of exercise by ROLL’EAT of the rights or actions that may correspond to us under said agreement or the Conditions, shall not give rise to any waiver or limitation in relation to said rights or actions nor exonerate the User from complying with such obligations. No waiver by ROLL’EAT of a specific right or action will result in a waiver of other rights or actions arising from a contract or the Conditions. No waiver by ROLL’EAT of any of the present Conditions or the rights or actions derived from a contract will take effect, unless it is expressly established that it is a waiver and is formalized and communicated to the User in writing.
Modification of conditions
ROLL’EAT reserves the right to review and modify these Conditions at any time. The User will be subject to the policies and Conditions in force at the time he uses the Website or make an order, except that by law or decision of ROLL’EAT government agencies must make retroactive changes in said Conditions, in which case, the possible changes will also affect the orders that the User had previously made.
Claims, comments and suggestions
We have at the disposal of the clients a claims’ form which can be requested by writing to firstname.lastname@example.org
Likewise, any doubt, suggestion or comment you have you can write to our Customer Service department by email to email@example.com, by telephone at +34 678 88 12 72 (the opening hours are Monday through Friday from 9 am to 6 pm).
If you have changed your mind or if you are not satisfied with your purchase you can return it within 14 calendar days from the day you receive the products. For this matter, we ask you to notify us in writing by email to firstname.lastname@example.org indicating the purchase order or necessary information to locate the order. Once we receive your e-mail, we will communicate, through another e-mail, the reception of the same, indicating the process to follow.
Under this case, you need to send the products in perfect condition, no later than within 14 calendar days after receipt of the products. Roll’eat will reimburse the customer for all expenses of the returned product. However, the customer will bear the direct cost of returning the products.
Roll’eat will proceed to make the refund within 14 calendar days from the date we are informed of the decision to return the purchase and will do so by using the same payment method that customer used at the time of the initial purchase. Roll’eat reserves the right to withhold reimbursement until product reception.
Roll’eat always verifies the products sent do correspond to those requested. However, if exceptionally, you receive the wrong product write us to email@example.com sending us some photos of the product that you have received, and the delivery note attached in the order. Tell us in the subject of the email the purchase order number, so we can check and give you a solution as soon as possible.
All our products have a guarantee of 3 months when the damage or defect is attributable to us. Therefore, if your product is defective, it will be Roll’eat who will take care of collecting your product and change it for the correct and bearing the costs associated with this return and change (with the exception of those additional expenses resulting from choosing a mode of Express delivery, in which case customer will cover this extra cost).
To be able to manage the incident we need to notify you by email to firstname.lastname@example.org, indicating: the reason for the incident, the purchase number (necessary to find the purchase), the delivery note and photos of the damaged or wrong product so that we can proceed for a situation.
To exercise the right of guarantee, you must have proof of purchase or delivery note.
Once this information is received, we will contact you to explain the steps to follow. You must inform us of the defect of the product within two (2) months of knowing the defect.
In case it is not objectively possible to replace the product with an exact one, Roll’eat will pay back the total amount of the purchase.
It is important that you know that our guarantee does not cover:
a) The negligent or violent use of the product.
b) The damages resulting from the manipulation or modification of the product.
It is important that you follow at all times any use instructions or product installation provided by Roll’eat, and in case of doubt, you must contact us by email to email@example.com to receive advice on how to use the product.
Last update: September 2017
Legal notice and
The website https://rolleat.com/es/ is owned by Marcadiferencia S.L. (Hereinafter “Roll’eat Website”), whose registered office is at C / Sicilia, 08013 Barcelona, VAT number: ESB64193055
Roll’eat makes this document available to users in order to comply with the obligations of Law 34/2002 on Services of the Information and Electronic Commerce of the Society and to inform customers about the Conditions of Use of the Website, Which can be found under the “Conditions of Use” link.
Anyone who accesses Roll’eat Website accepts to know and comply with the provisions of this text, as well as the other legal and commercial notices made available by Roll’eat in the different links of the Website. Roll’eat reserves the right to modify the information on the Roll’eat Website, without obligation to advise users.
Use of the web
The Customer agrees to use this webpage only for legally valid queries or requests and not to make any false or fraudulent order. Otherwise, we will be authorized to cancel it and inform the relevant authorities.
The User must not undertake any prohibited use of this website, understanding with this, among others, intentional introduction of viruses, Trojans or any other technologically harmful material.
We will not be responsible for any damage or loss that affect your computer as a result of the previous actions, or the use of this webpage or the downloading of contents of the Rol’eat website or to which the webpage redirects.
Links to other web pages
Roll’eat website may contain links to other websites, social networks and third-party materials. These links are provided for informational purposes only and Roll’eat has no control over the content of such web pages or materials. Consequently, Roll’eat shall not be liable for damages or losses arising from the use of such links or third party material.
Intellectual and industrial property
Roll’eat Website https://rolleat.com/es/ and Roll’eat brand belong to Marcadiferencia S.L., and consequently its use is strictly forbidden without our prior express written authorization.
The intellectual and industrial property rights on the contents of the Roll’eat Website (including the designs, texts, images, fonts, graphics, icons, photographs and other audio-visual or sound content, as well as the sui generis right on its data base), its graphic design (look & feel), the distinctive signs (trademarks and trade names), the underlying computer programs (including source codes) as well as the various elements of Roll’eat Website correspond to Roll’eat, and only Roll’eat, has the right to use and exploit them. Therefore, all material constitute works protected by the existing intellectual and industrial property laws, both national and of other jurisdictions.
The use of Roll’eat Website by the user does not imply in any way the transfer of intellectual and / or industrial property rights to the user, its contents and/or the distinctive signs. For this purpose, by means of this Legal Notice, and except in those cases in which it is legally permitted, the User is expressly prohibited from reproducing, transforming, distributing, publicly communicating, making available, extracting and / or reusing all or part of the content of Roll’eat Website.
It is totally forbidden to copy and modify in whole or in part the designs, texts, images, fonts, graphics, icons, branding and other visual contents. In this sense, the content of Roll’eat Website may not be used or reproduced in whole or in part in any application or web page, it may not be stamped on any physical product nor may it be copied, reproduced, modified, used or Distributed for commercial purposes. Likewise, it is expressly forbidden the total or partial reproduction of this Roll’eat Website by means of a hyperlink without the express prior written permission of Roll’eat.
Roll’eat reserves the right to exercise civil or criminal actions against users who violate their intellectual or industrial property rights.
Roll’eat complies with the guidelines of Organic Law 15/1999 of December 13th on the Protection of Personal Data (hereinafter LOPD) and its regulations of development. Visiting this Roll’eat Website does not imply that the user is obliged to provide any information about himself or herself. In the event that the user provides any personal information, the data collected will be used for the purpose, in the form and with the limitations and rights contained in the LOPD.
We inform you that, in accordance with the LOPD, the personal data contained in this form will be included in a file owned by Marcadiferencia S.L. With the purpose of addressing requests for information, suggestions and customer complaints for its management and resolution. The client can exercise the rights of access, rectification, opposition and cancellation by sending by post or email to:
C/ Sicilia 268
The purposes for which the data will be collected will be specified in the data form itself, including the management of the registration as a user, sending commercial information of future campaigns, products and/or services by postal mail or by electronic means, including SMS, As well as conducting surveys. The users, who provide personal data, unreservedly consent to the inclusion of their data in a file owned by Roll’eat, as well as the computerized treatment or not of the data.
Roll’eat has taken the technical and organizational measures necessary to guarantee the security and integrity of the data, as well as to prevent its alteration, loss, treatment or unauthorized access. Users whose data are being used may freely exercise the rights of opposition, access and information, rectification, cancellation of their data and revocation of their authorization, without retroactive effect in the terms specified in the LOPD, according to the procedure established by law.
These rights can be executed by writing to the email address of firstname.lastname@example.org. At the time of collecting the data Roll’eat will indicate the voluntary or mandatory nature of the data requested.
For online purchases or other services to the client that may be implemented in the future, the user must register his personal data and choose a password for access to restricted areas that require prior identification. This will prevent the user to write down this data again in the future. At the time you register with our server or place an order, your personal and home address, as well as transactions finished or in progress are incorporated into our database, used to process the order, as well as to track the order. This data will be also used to send information about offers and services that may be of interest. At any time you can modify the data of your registration (change of address, telephone, etc.) or ask us for the password reminder if you have forgotten it.
Cookies are small amounts of information that are stored in the browser used by each user so the server will remember certain information that subsequently only the server that implemented it will be able to read. Cookies generally have a limited duration in time. No cookie from this Roll’eat Website allows us to contact the user’s phone number, email address or any other way of contact. No cookie from this Roll’eat Website may extract information from the user’s hard drive or steal personal information. The only way in this website that the private information of a user is part of the cookie file is that the user personally gives that information to the server.
Roll’eat is not responsible for delays in the delivery of orders, or the impossibility to deliver them due to an event of force majeure, and therefore, beyond our control. Among other causes, we understand that there is force majeure in the following cases, not limited to: accidents; Strikes; Riots, threats or terrorist attacks; Fire or explosion; Weather or natural disasters such as storm, flood, earthquake, sinking, epidemic; external problems in terms of transport or telecommunication systems. Where possible, once the cause of impossibility or delay is over, Roll’eat will make every effort to resume its business activities and be able to fulfill its obligations and shipments.
Applicable law and jurisdiction
These Terms are governed and interpreted in accordance with Spanish law.
In the event of any type of discrepancy or claim between the parties in relation to the compliance or the content of these Conditions, the parties agree to submit the decision of the matter to the competent Courts and Tribunals of the city of Barcelona.
Last update: September 2017